FAQs

Want to say hi?

Email us: hello@clippo.ca

Get social with us:   
  

How much is shipping?

Shipping is a flat rate of $12 within Canada and $15 to the U.S. and interntionally. Packages are sent via Canada Post Expedited, which is the most affordable option with tracking. For small items, we can send regular mail at a cost of $4. We actually lose money on shipping, that's how expensive it is. If you can, ask a friend to order with you and split the shipping cost.

Can I pick up my order?
Yup, just choose "local pick up" at checkout. Pick up is available in Brooklin, Ontario.

Can we run a fundraiser with Clippo?
Probably! Are you a non-profit, or charitable organization in Canada that's doing good? Let's chat! You can drop us a line at hello@clippo.ca.

Would you stock my company's products?
Maybe! Send us some info on your products (hello@clippo.ca). We're always happy to support other entrepreneurs. Products have to fit our vibe -- the sassier, the wittier, the better. Throw a "fuck" or two in there, and you're golden. They have to be easy to ship globally. Your wholesaling system should be streamlined (no drop shipping).

Procurement for 2021 is complete, but we will start considering new products again in January 2022!

MASK FAQs

What are Clippo Masks made from?
Our masks are high quality (tightly woven!) pre-washed (and shrunk), double-layered 100% cotton, with adjustable polypropylene (latex-free) ear elastics and rust-free aluminum nose pieces. They are washed in scent-free detergent, and dried without fabric softener. For details on just how great our nose adjusters are, click HERE. Our ear adjusters are 100% silicone. 

How are Clippo Masks Packaged?
We package masks in biodegradable cellophane, and ship in recyclable mailers.

What size should I buy?
We offer two sizes: Big (ages 8+) and Small (ages 3-7/8). All our Little Kids' masks are HERE.  The Little Kids' masks are approximately 6" across, and the Big ones are about 8" across. For info on how a mask should fit, click HERE.

How do I care for my Clippo mask?
Our masks are made of pre-washed (and shrunk) cotton, so you don't have to worry about shrinkage. (Heh.) You can hand- or machine-wash in hot, and throw in the dryer, or hang to dry. Do NOT bleach. You can re-press the pleats with an iron, or use a flat iron, it's super quick and convenient.

When will my favourite pattern be back in stock?
Please join the mailing list (go to our main page, scroll to the bottom and enter your email address) to be in the loop on major announcements, and follow us on Facebook and Instagram for restock alerts!

I lost my ear elastic adjusters, can I get more?
You sure can. Click HERE. They're also handy for masks you've purchased that didn't initially come with adjusters. Click HERE to see how to put new adjusters on.

Can I buy nose pieces?
Yup: clickety-click. These can be attached on the outside of any mask. They won't wash well, mind you, but at least you'll have a tight fit until laundry day. Please note that the nosepieces we sell are not the same quality we use in our regular masks. Those are special. ;)

Where do you source your fabric/elastics/nose pieces/whatever, and what's your mask pattern?
We get asked these questions a lot! While we love that so many people love what we're doing, what makes Clippo masks so special is the time and research that has gone into our product development. Our patterns are designed by Sarah Prole or Alex Thom, and are proprietary to Clippo. Our raw materials matter a whole lot to our quality -- it took a lot of time and research to find which elastic we love most, which nosepieces really stand up the best, and which patterns and quality of fabrics we purchase. So, with all this in mind, we politely decline in sharing specific sources, but will tell you this: it's just a quick google away. Enjoy the research! It's part of the fun, we think.